Return and Refund Policy – Delta Nanban

Effective Date: 01-01-2025

This Return and Refund Policy explains the terms under which refunds and cancellations are handled for transactions made through the Delta Nanban platform. Please review these terms carefully before making any payments.

1. General Policy

• Delta Nanban acts as an intermediary between users and vendors.
• Refunds related to vendor services are subject to the vendor’s individual policies.
• Delta Nanban may process refunds only for services provided directly by us (such as subscriptions or featured listings).

2. User Refunds

• Eligible refunds include accidental/duplicate payments, services not delivered, or technical failures.
• Non-refundable items include listings already published, promotional services already availed, and payments to third-party vendors.
• Refund requests must be submitted within 7 days of the transaction with proof of payment, reason, and user details.
• Approved refunds will be processed within 5–7 business days.

3. Vendor Refunds

• Eligible refunds include paid promotions not activated/published or incorrect charges due to system errors.
• Non-refundable services include used subscriptions, active promotions, or disputes unrelated to platform errors.
• Vendors must submit refund requests within 7 days with transaction details and supporting evidence.

4. Refund Mode and Timeframe

• Refunds will be made to the original payment method.
• Processing may take 5–10 business days depending on the bank/payment gateway.
• Once approved, the refund will be credited within 7 days.

5. Cancellation Policy

• Services may be canceled before activation or publishing.
• No refunds are available for cancellations after activation.

6. Dispute Resolution

If a refund request is denied, you may appeal by contacting our support team. Delta Nanban will review and assist in resolving disputes fairly.

7. Contact Us

By using Delta Nanban and initiating a transaction, you acknowledge that you have read, understood, and agreed to this Return and Refund Policy.